Cancellations/ Refunds and Return Policy

• Cancel/Change a reservation within 6 weeks prior to the occupation – forfeit all club e'Points used on reservation.
• Cancel/Change a reservation before 6 weeks of occupation start date - cancellation fee of R400.00 will be charged.
• Bonus break (cash booking) once confirmed and paid for if canceled prior to occupation any funds paid will be forfeited.

Privacy Policy

Any information provided by our customers will only be used as our customers direct. We do not disclose any personally identifiable information to any third party unless we have your permission. We may share aggregated statistical information about the use of our site with our business partners. Such aggregated statistical information does not include any personal information.

Our website disclaimer and privacy policy are subject to change over time. Please return periodically to review the latest on our commitments to you.

Reservation Terms and Conditions

• Please contact the Resort three (3) days prior to check in.
• Late Check In: Please notify the Resort in advance if you anticipate arriving after the published check-in time.
• Should you need to cancel your confirmed booking, please call the Booking office on 0861003279 immediately.
• Please note that Cancellations or changes of confirmed bookings can be accepted up to 6 weeks prior to the due occupation date of such bookings, subject to payment of a nominal service fee, however, cancellations within the 6 weeks prior to occupation date. (Except in the event of hospitalisation or death of a member) will result in a cancellation fee, which could include but not be limited to forfeiture of the allocated club usage units.
• In the event that the Member wishes to transfer usage of this confirmed booking to another person, then and in such an event, the Member must obtain a Guest Certificate from EHC, failing which access to the Resort will be denied.
• Unit/Chalet Assignment: Due to the nature of the Timesharing scheme and the terms of the Resort's Use Agreement, and the provisions of the CPA the Resort/operator reserves the right to assign any unit/chalet confirming with the occupancy and size as described above, to the principal based on operational requirements and availability.
• Some Resorts may require a key or appliance deposit, which if not applied or used, is refunded at a later stage.
• Some Resorts may in addition charge separately for the use of electricity, facilities and special or additional service fees.
• No pets of any description or size are allowed due to the total prohibition contained in the Resort house rules and or use agreement.
• PLEASE NOTE: The Resort will be obliged to refuse admittance if this confirmation letter is not produced or the person wishing to use the booking is not the Member as stated above, or is not in possession of a guest certificate, or if the indemnity form is not duly completed or signed.
• The Resort will only allow the maximum number of persons, stated above, to occupy the unit/chalet. The total number of persons per chalet includes persons of all ages. Any overcrowding will lead to eviction of the exceeded number of people or the payment of an additional rental charge depending on availability of such accommodation.
• Failure to abide by the Resort Rules and or directives from management, may give rise to eviction at managements' sole discretion.
• Please note that some of the facilities/activities/excursions at the Resort may be offered by independent contractors/operators and separate terms and conditions and or charges may apply to their use.

Minimum Terms and Conditions

Description of product

Easy Holidays Management Association with its Developer Investage 192 (Pty) Ltd is a business in the Leisure industry that provides vacation ownership to its clients.

Delivery policy

There is no delivery policy applicable to this company

Customer Privacy policy

Easy Holidays Management Association with its Developer Investage 192 (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made with Visa or MasterCard via PayGate or by bank transfer /Dorect Debit into the Easy Holidays Management Association or Investage 192 (Pty) Ltd bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for the Easy Holidays Management Association & Investage 192 (Pty) Ltd ) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by the Easy Holidays Management Association & Investage 192 (Pty) Ltd (separately from card details which are entered by the client on PayGate's secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Easy Holidays Management Association with its Developer Investage 192 ( Pty) Ltd takes responsibility for all aspects relating to the transaction relating to its products and services on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Easy Holidays Management Association with its Developer Investage 192 ( Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, physically delivered to 75 Woodford Grove Stamford Hill, Durban, 4000 or emailed to info@easy-holidays.co.za

Variation

Easy Holidays Management Association with its Developer Investage 192 ( Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Epicdev, a private company based in South Africa trading as Epicdev (Pty) Ltd and with registration number 2012/061897/07 with 2 Director(s).

Easy Holidays Management Association/Investage 192 (Pty) Ltd contact details

Company Physical Address: 75 Woodford Grove, Stamford Hill, Durban, 4001

Email: info@easy-holidays.co.za

Telephone: 031 324 4000